Eyewear Purchasing FAQs
We take pride in offering authentic eyewear sourced from trusted wholesalers and suppliers. While some pieces may not be entirely brand new, each item is thoroughly reviewed and restored when necessary. Although complete background details may not always be available, we guarantee that all eyewear meets our quality standards before being listed.
If you're dissatisfied with your purchase, eyeweartown.com accepts returns within 14 days of receiving your item. All returns undergo inspection. Items that appear used, altered, or damaged cannot be accepted.
Before returning an order, please email us at [email protected] to request an RMA (Return Merchandise Authorization) number.
Returns must be shipped with an insured carrier and require signature confirmation.
Include your name, address, email, and order number, and send the package to:
eyeweartown.com
RETURNS DEPARTMENT
10 S Broadway, Suite 207
Nyack, New York 10960
Refunds are processed within 10 business days and are subject to a 20% restocking fee. If you selected free shipping, those costs will be deducted from your refund.
Before returning an order, please email us at [email protected] to request an RMA (Return Merchandise Authorization) number.
Returns must be shipped with an insured carrier and require signature confirmation.
Include your name, address, email, and order number, and send the package to:
eyeweartown.com
RETURNS DEPARTMENT
10 S Broadway, Suite 207
Nyack, New York 10960
Refunds are processed within 10 business days and are subject to a 20% restocking fee. If you selected free shipping, those costs will be deducted from your refund.
Clearance merchandise is sold as-is. These items cannot be returned or refunded.
Shopping for eyewear online can be challenging. If the item isn't the right style or color, you may exchange it within 14 days. Simply return the item with a note explaining what you'd like instead.
Once processed, we'll either bill your card for any price difference or issue a credit if applicable. Additional shipping fees apply.
Send exchanges to:
eyeweartown.com
EXCHANGES DEPARTMENT
10 S Broadway, Suite 207
Nyack, New York 10960
All exchanges incur a 20% exchange fee. Shipping charges are non-refundable, and free shipping costs are deducted from the exchange credit.
Once processed, we'll either bill your card for any price difference or issue a credit if applicable. Additional shipping fees apply.
Send exchanges to:
eyeweartown.com
EXCHANGES DEPARTMENT
10 S Broadway, Suite 207
Nyack, New York 10960
All exchanges incur a 20% exchange fee. Shipping charges are non-refundable, and free shipping costs are deducted from the exchange credit.
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Unfortunately, we don''t provide a physical catalog. Our inventory changes frequently, and new products are added daily—making a printed catalog out of date almost immediately.
Absolutely. Our website uses industry-standard SSL encryption, which protects all information you enter—including your credit card number, billing details, and personal data. Encrypted data cannot be read by unauthorized parties as it travels across the Internet.
Orders canceled before shipment are subject to a 20% cancellation fee. Shipping charges are refunded in full.
This fee exists because once an order is placed, it is automatically routed to one of our partner fulfillment locations, and the process cannot be stopped once initiated.
This fee exists because once an order is placed, it is automatically routed to one of our partner fulfillment locations, and the process cannot be stopped once initiated.
If you choose to cancel a layaway plan before completing payment, all installments will be refunded except the initial $25 deposit.
This is due to the fact that once your deposit is made, we acquire the item from the manufacturer and reserve it specifically for you.
This is due to the fact that once your deposit is made, we acquire the item from the manufacturer and reserve it specifically for you.
We happily serve customers worldwide. All international orders are shipped via the United States Postal Service.
To help simplify the process for our international clients, packages are marked as gifts—helping avoid customs fees, duties, and taxes when possible.
To help simplify the process for our international clients, packages are marked as gifts—helping avoid customs fees, duties, and taxes when possible.
We cannot be held liable for any damage caused by outside optical stores. If your optometrist or a third-party provider damages the frame during lens installation or adjustment, we are unable to assume responsibility.
Shipping carriers such as USPS occasionally misplace packages. If your shipment fails to arrive, we will file a claim on your behalf and recover the insured amount.
Once resolved, we will promptly send a replacement order to you.
Once resolved, we will promptly send a replacement order to you.
Orders valued above $150 require a signature upon delivery. If you aren't available when delivery is attempted—or if you decline the shipment—the order is treated as a return.
Return shipping costs will be deducted, and refunds are processed within 10 business days. A 20% restocking fee also applies, and free-shipping costs are deducted from the final refund.
Return shipping costs will be deducted, and refunds are processed within 10 business days. A 20% restocking fee also applies, and free-shipping costs are deducted from the final refund.
Problems related to delivery must be reported promptly. Most carriers will not investigate claims submitted more than 45 days after the expected delivery date.
We follow the same guideline—issues reported after 45 days cannot be addressed.
We follow the same guideline—issues reported after 45 days cannot be addressed.
If your credit card fails to process, we will attempt to run it again for up to three business days.
If the payment continues to decline after three attempts, the order will be canceled automatically.
If the payment continues to decline after three attempts, the order will be canceled automatically.
Please allow up to 72 business hours for order processing. Once the order has been prepared, it will be shipped using the delivery method selected during checkout.